SHIPPING & RETURNS

WE ARE HERE TO HELP

For any inquiries regarding your order, please email us at contact@oneandanotherswimwear.com

SHIPPING

For Portugal all of the orders are sent via TNT. 

All of the other countries orders are sent via FedEx. To follow your order or to find the contact details for FedEx, please go to www.fedex.com and choose your location. 

To guarantee the arrival of your order, please don't forget to add your mobile phone number at the checkout.

 

DELIVERY TIMES

We always aim to ship your order the next business day. * please notice during sale times, this might change.

Portugal: 2-4  business days (TNT)

Europe & U.K.: 2-4 business days (via FedEx)

United States: 2-4 business days (via FedEx)

Australia:  3-6 business days (via FedEx)

Asia: 4-7 business days (via FedEx) 

Rest of the world:  5-8 business days (via FedEx) 

Please note that delivery times are only provided as guidelines.  

 

RETURNS AND EXCHANGE POLICY

Due to customs laws we can only accept returns and exchanges within the European Union, we apologize for that.

If you'd like to return your product, the general return period is 15 days. Please send us an email at contact@oneandanotherswimwear.com with your order number and reason for return.

Only full price items can be accepted for returns.

The client is responsible for shipping the return items using an authorized delivery company.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.